Policies & Procedures

As a client, you are responsible for advising your technician if you are using Retin A, glycolic acids,
taking medications, or using other treatments conflicting with waxing or acid peels.

When receiving body wraps and bikini waxing, you may prefer to bring an extra thong or bikini and
arrive freshly showered.

All professional services and gift certificates are nonrefundable. The balance of unused certificate value
will be refunded in the form of another certificate. Expired certificates may be redeemed for retail
products only, for up to one year after expiration date.

We accept Visa, MasterCard, Discover, certificates and cash. Sorry no checks.

Prepaid Reservation
All Spa Packages must be prepaid at the time of booking. For Bridal Party Services, a 50% non-
refundable deposit is required at the time of booking. The remaining balances are required 30 days prior
to the wedding date. New Client Services, such as Body Treatments and Facials, may require a 50% deposit at the time of booking, as this enables your commissioned service provider to insure your reservation and preparation.

Your reservation will be issued in the form of an Eva’s Day Spa Gift Certificate and held at the
reception desk for payment processing. If this is a gift, you may request at the time of booking for us
to mail the certificate to you or the recipient. You may also physically pick it up. Please refer to the
cancellation and rescheduling policies for additional policies.

Cancellation and Rescheduling
While we realize that emergencies may occur, there will be a charge of 50% of the scheduled service
for less than 48 hours notice of cancellation or rescheduling, (72 hours for Friday, Saturday and Holiday
appointments), and up to a 100% for any no-shows. This enables your service provider to receive his/her
commission for loss of time. This also applies to gift certificate holders. Half of your certificate will be
forfeited for less than 48 hours notice (72 hours for Friday and Saturday appointments), and the full value
for no-shows.

Gift certificates are transferable but not refundable. An expiration extension may be requested for
medical, maternal or military deployment circumstances with authentication.

Our highest volume days are Valentine’s and Mother Day’s and the Saturday preceding before and after,
therefore reservations are prepaid and non refundable under any circumstances, during these periods.

Schedule online at www.evasdayspatx.com or call us 682-554-5777.

Massage Recipient
Therapist gender preference must be requested at the time of booking.

Check In
Gift certificates must be redeemed at the front desk before services are rendered.

Your time is important, as is ours, so please arrive at least 10 minutes prior to your scheduled time. We
cannot guarantee all requested services for late arrival.

We appreciate any and all gratuities. There will be a 20% gratuity added for Bridal Services and Package
Parties of 3 or more. All other Services and Packages do not include gratuity. As a guideline, most clients
tip from 15-25%.

Thank for choosing Eva’s Day Spa as your skincare consultant.